ILAVO Pty Ltd T/A Totoka Urban Farm [ABN 37 121 512 427] (we, our or us) operates this website (Site). The domain address of the Site is: www.totokaurbanfarm.com and it may also be available through other addresses or channels.
You agree to be bound by these Terms AND Conditions when you make payment on bookings at Totoka Urban Farm and/or entering of competitions and give-aways.



Thank you for your interest in staying and/or experiences (including SHINDIGS) at Totoka Urban Farm located at Coromandel East, South Australia (Farm), run by Ilavo Pty Ltd trading as Totoka Urban Farm ABN 37 121 512 427 (we, our or us). We are so excited for you to join us!

This following sets out details of your stay with us and incorporates the terms and conditions attached (Terms). By proceeding with your booking, you agree to be bound by the Terms.

These Terms govern your booking  at the Farm (Booking). It is your responsibility to review these Terms prior to Booking and attending. By making a Booking, you agree to be bound by these Terms. We reserve the right to amend these Terms at any time and will provide the most recent version on our website which can be found at http://www.totokaurbanfarm.com/ (Website).


a)       Bookings must be made through the phone or as otherwise advised on our Website. When making your Booking, you must provide us with:

(i)     your name and the details of each guest to be included in the Booking (Permitted Guests); 

(ii)    the number of nights of accommodation you require (if staying in the villa);

(iii)   any Experiences you wish to add to your visit; and

(iv)   your credit card details for payment if requested.

b)       You acknowledge that any person who is not a Permitted Guest may be denied entry to the Farm and not be permitted to stay at the Farm or join any Experiences.

c)       We will hold your credit card details used for the Booking securely on the system as a security bond. Your card will be automatically debited in the event of: damage to property, equipment, breakages, extra cleaning or as otherwise required set out under these Terms. You hereby authorise us for the deduction of any additional costs, charges or reimbursements as set out under these Terms.

d)       Your Booking is confirmed once you have received an email notification/receipt from us.

e)       Villa Check-IN: 1400hrs (2pm ACST)

f)        Villa Check-OUT: 1000hrs (10am ACST)

2.      PRICE

a)       You must pay the Price (including GST) for your Booking and any credit card and booking surcharges or administration fees as specified on our Website and/or email quote and in accordance with the Payment Terms.

b)       The Price covers Inclusions as listed at the time on the website, and any further requirements not set out under the Inclusions may be at an additional cost.

c)       Failure to make payment in accordance with the Payment Terms (including failing to pay or process any deposit required) means we may cancel your Booking at our sole discretion or terminate your stay and/or experience immediately. 

d)       The Price must be paid within 7 days of visit for NDIS however you can cancel your booking up to 45 days before the date of your stay and/or experience (Cancellation Notice Period) at no cost.

e)       The Price must be paid upfront at the time, however you can cancel your booking up to 45 days before the date of your stay and/or experience (Cancellation Notice Period) and obtain a refund. 

f)        Any cancellation after the Cancellation Notice Period up to 7 days before the date of your stay and/or experience will be provided a credit for future booking at our discretion. 

g)       Any cancellation within 7 days of the state of your stay and/or experience, you will forfeit.


h)       In the event you wish to change the details for your Booking for any reason (Booking Variation), you must contact us as soon as reasonably possible to request the variation. You acknowledge that we may accept or decline a Booking Variation at our sole discretion.

i)         Additional costs or charges may apply in relation to your Booking Variation at our sole discretion.

j)         Where the Booking Variation is in relation to changes in number to the Permitted Guests, you acknowledge that all rooms at the Farm have a maximum number of guests and in the event the Booking Variation means you exceed the maximum number allocated to your room, additional room(s) may need to be booked for your accommodation at additional cost.

k)       Where we are unable to accommodate a Booking Variation and you are unable to attend the original Booking, this will be treated as a cancellation and Clause 6 applies.


a)       On confirmation of your Booking, an email will be sent to you prior to your stay and/or experience setting out necessary details about your visit and if relevant our accommodation, including check-in details, information and details about where you can go on the property and what you should bring (Rules). In making a Booking and agreeing to these Terms, you agree to comply with any Rules provided to you.

b)       You must comply with scheduled Check-In and Check-Out times as set out in the Booking Details. You acknowledge any late check-out without our prior consent may result in an additional late check-out fee charged to your nominated credit card.

c)       During your stay and/or experience, you must:

(i)     maintain your room in a clean and tidy state;

(ii)    immediately notify us of any damage to any property within your room or on the Farm;

(iii)   behave in an appropriate manner and act decently to all other guests at the Farm;

(iv)   not cause or play any excessive or loud sounds or cause any nuisances which may disturb farm animals or neighbouring farms;

(v)    not bring any pets onto the Farm; 

(vi)   not bring any firearms onto the Farm;

(vii)  not flush any items which are non-biodegradable down the septic tank system toilet;

(viii) not smoke while you are on the Farm, noting the Farm is a strictly no-smoking property;

(ix)   not light any fires or bonfires whilst on the Farm (except during the Bonfire Experience, which we will light for you);

(x)    not bring or consume any illegal substances onto the Farm; 

(xi)   not remove any items from your room or the Farm which is not your personal property;

(xii)  not invite other people not on your booking (maximum 2 people per booking);

(xiii) comply with all relevant laws, regulations and our Rules;

(xiv) not walk around the property including the possum trail after sunset. Walking areas permitted after dark include from car to amenties and sleeping villa and up to homestead upon invitation; and

(xv) comply with our reasonable directions and requests during your stay and any Experiences.

d)       You must comply with all instructions regarding where to park your vehicle at the Farm, noting this is for your own safety. We are not liable for any injuries, death, damage or loss which occurs due to your failure to comply with our instructions in this regard.

e)       You acknowledge our rooms have a maximum number of guests permitted. At no time may the maximum number of guests be exceeded in any room. In the event we reasonably believe the maximum number of guests have been exceeded, we may immediately terminate your stay and charge you the full Price, and no refund will be provided in this case.

f)        At the end of your stay, you must leave your room in the same state as it was provided to you at check-in, including turning off any heating, closing all windows and returning all keys. 

g)       In the event that: 

(i)     your room is not found to adhere to the requirements under this clause upon your check-out; or

(ii)    damaged, broken or missing items are discovered in your room,

then an amount equal to the repair or replacement cost for the damaged items or an additional cleaning fee (as applicable) will be charged to your nominated credit card.

h)       Any guests who are under the age of 18 years (Minors) must be accompanied by a parent or legal guardian. No alcohol will be served to any Minors. We are not responsible for any underage consumption of alcohol at the Farm and any violations of this policy will result in immediate termination of your stay and/or experience at the Farm.

i)         In the event you are found to have breached your obligations under this clause 4, we may (at our sole and absolute discretion): 

(i)     refuse entry to you;

(ii)    immediately terminate your stay; 

(iii)   recover the full Price of your stay from you; and/ or

(iv)   require you to pay our additional costs due to your breach.


a)       You acknowledge that the Farm is a working farm property and while we use best endeavours to limit any adverse impact on your stay, the nature of such an environment means you may be affected by activities, weather or other issues as set out under this clause. It is your responsibility to ensure you and your Permitted Guests are aware of the circumstances set out under this Clause 5.

Extreme Weather Conditions and Events 

b)       While we have air conditioners and heaters in our rooms, as a farm property, we are unable to guarantee your comfort in the event of extreme weather conditions and it is your responsibility to prepare for all contingencies and natural weather events.

c)       Due to our location in South Australia, we get regular power outages and this may impact the heating, lighting and cooling facilities at the farm. You make your booking knowing this and having had it disclosed.

d)       You further acknowledge that there are risks of bushfires during summer months and we recommend you consider your Booking dates carefully to take this into account. In the event that a warning for bushfires or extreme heat occurs and evacuation is required, you must comply with any directions we or any local authority issue to safely evacuate you from the Farm. 

Farm Machinery and Equipment

e)       Guests are not permitted to access, touch, climb on or play on any farm machinery or equipment. We are not liable for any injury, death or damage which occurs due to any attempts to access such machinery or equipment.

f)        From time to time farm workers, farm motor vehicles or tractors may pass within the vicinity of guest accommodation. While we try to keep these vehicle movements to a minimum, guests are expected to stay alert and keep out of the way of any moving farm vehicles.

Farm Animals

g)       The Farm is home to a variety of farm animals from time to time (including honey bees) and guests are expected to stay away from paddocks with livestock or any farm animals which they may come across unless we have notified you otherwise. 

h)       You must not feed, touch or attempt to engage with any farm animals on the Farm (including honey bee hives). We are not liable for any sickness, injury, death, damage or loss which occurs due to your failure to comply with this clause.

i)         By being in the vicinity of farm animals or if you come into contact with farm animals, you acknowledge there may be a risk with regard to the transmittance of animal diseases to humans. You accept and assume full risk for yourself and your Permitted Guests in this regard and we are not liable in the event any illnesses or sicknesses which occur.


j)         Some areas on the Farm may be fenced off or be surrounded by fencing. Fenced areas may be dangerous. Guests are not permitted to climb over or enter any areas that are fenced. We are not liable for any injury, death, loss or damage which occurs due to your breach of this clause.

Wild Animals

k)       Wild animals may appear from time to time, including animals which may pose a risk of harm or danger such as snakes and spiders. Guests are expected to be alert when walking in and around the Farm and to avoid contact with any wild animals. 


a)       You can cancel your booking up to 45 days before the date of your stay (Cancellation Notice Period) and obtain a refund. 

b)       Any cancellation after the Cancellation Notice Period up to 7 days before the date of your stay will be provided a credit for future booking at our discretion. 

c)       Any cancellation within 7 days of the state of your stay, you will forfeit.

d)       No refund or credit will be provided if you did not enjoy your stay or your Experience(s), arrive late, or are unable to attend your Booking. 

e)       We may cancel your Booking if a Force Majeure Event occurs which prevents us from opening the Farm for accommodation or to run the Experiences as scheduled. In the event your stay is cancelled under this clause, you may choose to either receive a refund or reschedule your stay to a later date.

f)        While we will use all reasonable endeavours to notify you of any cancellations due to a Force Majeure Event as soon as possible, you acknowledge that the nature of a Force Majeure Event means we may be forced to suddenly cancel Bookings with short notice. It is your responsibility to ascertain whether your Booking has been cancelled prior to arriving for your stay and we do not guarantee that you will be notified of any cancellation prior to the date of your Booking.

g)       Any refund issued to you under Clause 6(e) will be your sole remedy for any cancellation of your Booking due to a Force Majeure Event and we will have no further liability to you in respect of any cancellation of your Booking for any reason. 

h)       For the purposes of this cancellations and refund clause, a Force Majeure Event includes any terrorism, war, civil unrest, strike or labour dispute, lack of transportation, breakdown, labour or material shortage, blockade or embargo, supplier failure, epidemic or pandemic (including the COVID-19 pandemic), government restriction or recommendation, extreme weather, earthquake, drought, fire, bushfires, flood, explosion, natural disaster and/ or any other cause or circumstance beyond our control.

i)         Notwithstanding the preceding clause, we will determine at our reasonable discretion if any extreme weather event constitutes a Force Majeure Event as it is our aim to keep you safe.


a)       As a condition of stay, you warrant that you do not have any pre-existing medical conditions or disabilities (Medical Issues) that will affect your ability to stay at the Farm and / or participate in the Experiences.

b)       If you have any Medical Issues, you should consult with a health professional as to whether a stay at the Farm and participating in the Experience(s) is an appropriate choice for you prior to staying at the Farm.

c)       Please note that we have 13 stairs outside separating the amenities and the sleeping. There is lighting outside but they could be tricky to negotiate in the dark if you are not mobile.

d)       You are solely responsible for ensuring that you are medically capable of staying at the Farm.

e)       In the event of an emergency, you authorise us to take any such action as necessary for the provision of medical services at your cost, including the attendance of any doctor, nurse, paramedic or ambulance officer. You must reimburse us these costs within 7 days of demand.

f)        Notwithstanding anything else in these Terms we are not liable for any injury, death, damage or loss caused or due to any Medical Issues that you experience whilst staying at the Farm or participating in any Experiences.


If you are bringing child(ren) to stay at the Farm, you acknowledge you are solely responsible for your child in relation to their safety on the Farm. Constant parental supervision is essential noting there are natural hazards for children in particular on farms, including large farm machinery, water dams and barbed wire fences. You acknowledge you are solely responsible for the care of your child whilst at the Farm and we have no liability in relation to any injury, harm, death or loss which occurs to your child during their stay at the Farm.


Some of our Experiences may be provided through third party partners (Third Party Partner). Where this is the case, you acknowledge that you may be required to agree to additional terms and conditions or enter into a separate contract with the Third Party Partner. We have no liability for and you indemnify us in relation to any claims arising from services provided to you through a Third Party Partner.


If you require travel insurance or other insurance, you are responsible for obtaining this, noting that your Booking does not cover any such insurance. This includes your personal items such as your mobile phone and electronics and any valuables. Note that you are responsible for the safety of your personal items.


To the maximum extent permitted by law, we are not responsible for any loss, damage, expense or liability suffered by you or any other third party and caused or alleged to be caused directly or indirectly as a result of your stay at the Farm.

Subject to the below, any condition or warranty which would otherwise be implied in these Terms are excluded. Our liability for breach of a guarantee conferred by the Australian Consumer Law is limited, in the case of services, to any one of the following as determined by us:

a)       the supplying of the services again; or

b)       the payment of the cost of having the services supplied again.

If there is a problem with your stay at the Farm, the Experiences or our services caused by a breach of these Terms by us (Omission), and you have notified us within 24 hours, then to the maximum extent permitted by law our liability arising from, or in connection with, the Omission will be limited to the face value of your Booking Price.


You agree to stay at the Farm and/ or join our Experiences on the following basis:

a)       if you have any allergies or dietary restrictions it is your sole responsibility to manage your own food consumption and you are solely responsible for any food or drink you consume at the Farm. We are not liable for any injury, death, damage or loss in this regard;

b)       you acknowledge the Farm is located in South Australia and while we do our best to operate Experiences as advertised, we reserve the right to amend, vary or cancel certain parts of any Experiences where it is necessary due to climate, weather conditions or other circumstances beyond our control, at our sole discretion; and

c)       you are solely responsible for your own personal property whilst staying at the Farm and we are not responsible for and have no liability in relation to any loss or theft of your personal property.


Unless otherwise agreed, commercial use of the Farm is strictly prohibited. While we are happy for guests to take photographs and videos for personal purposes, any commercial photoshoots at the Farm are prohibited unless we have provided prior written consent. All commercial filming and photograph requests must be sent prior to the date of arrival and will be determined at our sole discretion, noting additional fees may apply.


In agreeing to these Terms, you consent to joining our subscribers’ mailing list. You may unsubscribe from this list at any time through the “unsubscribe” link at the bottom of the emails received.


These Terms contain the entire understanding and agreement between us in respect of its subject matter. 

16.     NO TENANCY

You agree that regardless of your length of stay at the Farm, you are not a tenant of the Farm and will have no rights in relation to tenancy.


We may amend these Terms at any time with notice to you. The amended Terms will apply on and from the date which is set out in our notice.


If any provision of these Terms are held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Terms.

19.     SURVIVAL

Clauses 1(c), 2(c), 4(d), 4(e), 4(g), 4(h), 4(i), 5(d), 5(g), 5(h), 5(i), 6(e), 7, 8, 9, 11, 12 and 15 survive termination of these Terms.


These Terms are governed by the laws of South Australia.


Changes to the Site

Materials and information on this Site (Content) are also subject to change without notice. While we try to keep our Site current, we do not make any promises or undertake to keep our Site up-to-date and are not liable if any Content is inaccurate or out-of-date.
The way in which you use the Site
You have no ownership in the Site. We own the Site and grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use the Site.
You may not use the Site in any other way without our agreement in writing. All other uses of this Site must be in accordance with these Terms.
We do not permit you to:
  • copy Content or any other details on our Site;
  • use or copy our Site or Content in any way that competes with our business; or
  • breach our copyright or other intellectual property in the Site.
Behaviour on the Site
When you use our Site, we expect you to abide by a clear standard of behaviour. You must not do, or attempt to do anything:
  • that is unlawful;
  • prohibited by law
  • we would reasonably consider inappropriate; or
  • that might bring our Site or us into disrepute.
This includes (without limitation):
  • anything that would breach the privacy of an individual;
  • using our Site to defame, harass, threaten, menace or offend any person;
  • interfering with any user using our Site;
  • tampering with or modifying our Site;
  • intentionally transmitting viruses to our Site;
  • intentionally transmitting disabling or damaging features to our Site;
  • interfering with our Site, including the use of Trojan horses, viruses, piracy or programming routines that may damage our Site;
  • using our Site to send unsolicited email messages; or
  • assisting a third party to do any of the above.
Information only
The content on our Site provides a summary and general overview of our business and the things we do. The information we provide does not create a client relationship with you. While the information may be helpful to you, it is not intended to be comprehensive or specific, and we do not have any obligation to you in this regard.
We use reasonable commercial efforts to ensure the accuracy and completeness of the Content on our Site. However, to the maximum extent permitted by law, we make no representation, warranty or guarantee with respect to the Content or the likely outcomes you will get if you action the information on our Site and apply it to your situation or life. You should always get professional advice about your circumstances from an appropriate professional.
Intellectual Property rights
Unless we state otherwise on the Site, we own or licence all rights, title and interest (including intellectual property rights) in our Site and Content.
Your use of our Site and your use of and access to the Content does not grant to you or transfer any rights, title or interest in relation to our Site or our Content. You must not:
  • copy or use any Content from our Site (in whole or part);
  • reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
  • breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.
Third party sites
Our Site may contain links to websites operated by third parties (Third Party Sites). Unless stated on our Site, we are not responsible for the content on Third Party Sites. Further, we do not control, endorse or approve any Third Party Sites.
Content you upload to our Site
We encourage you to interact with our Site. We may permit you to post, upload, publish, submit or send (upload) information and content to our Site (User Content).
If you upload User Content to our Site, you grant us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence for the User Content. This means we are able to use, view, copy, adapt, modify, distribute, licence, transfer, communicate, display, publicly perform, transmit, stream, broadcast, access, or otherwise use the User Content on, through or by means of our Site.
You agree that you are responsible for all User Content that you upload and warrant that:
  • you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in the User Content (as contemplated by these Terms); and
  • the User Content, your upload of the User Content or our use of it on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time remove any User Content you upload at our discretion.
Warranties and disclaimers
To the maximum extent permitted by law, we make no representations or warranties about our Site or Content, including (without limitation) that:
  • it is complete, accurate, reliable, up-to-date and suitable for any particular purpose;
  • you will have uninterrupted access;
  • it will be error-free or free from viruses; or
  • our Site will be secure.
You read, use and act on our Site and our Content at your own risk.
Limited Liability
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, however it arises, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or our Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that our Content is incorrect, incomplete or out-of-date.
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligation under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
Removing our Site (or your access to it)
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person (including you) from using our Site, at any time at our discretion. We are not responsible for any loss, damage or Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
What happens if part of these Terms is not right?
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
The law that applies to these Terms
The laws of South Australia, Australia, govern these Terms. If you access our Site throughout Australia or overseas, we make no representation that our Site complies with the laws (including intellectual property laws) of any State outside South Australia and/or country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
Strict No refund policy
Strictly no refund for change of mind. Full refund only provided under extreme circumstances upon written request. Full refund provided for catastrophic fire days when  Totoka Urban Farm is closed.

Competitions and Give-Aways

ILAVO Pty Ltd T/A Totoka Urban Farm reserve rights to promote our retreat and venue through various competitions where the prize may include a third-party provider “Prize Giver”.

These Terms and Conditions set out the general terms and conditions in relation to Competitions. By entering a Competition, you agree to the terms contained in these Terms and Conditions and any Additional Specific Terms set out in the publication or post relating to the specific Competition.


Additional Specific Terms will be set out in the publication or online post relating to each Competition whether that Competition is promoted through radio, television, posters/flyers, our website or social media platforms such as Facebook, Instagram or others. Additional Specific Terms will include the following:

  • Prize Details;
  • Prize Value;
  • Competition Eligibility;
  • Competition Period;
  • Details of how to enter the Competition;
  • Date and time the Prize will be drawn/selected; and
  • Competition Prize supplier details (the “Prize Giver”)

For each Competition, the Additional Specific Terms are incorporated together with the remaining General Terms set out below form the full terms and conditions which apply to that particular Competition (Additional Specific Terms and General Terms are referred to together as the “Terms and Conditions”).

2               GENERAL TERMS

Unless stated otherwise in the Additional Specific Terms:

  • Competitions are open to all residents of Australia aged 18 years and over (unless specified otherwise in the Additional Specific Terms).
  • There is no entry fee and no purchase necessary to enter a Competition/s; therefore, we won’t ever ask you for your credit card or bank account details. Only conditions may be required upon entry such as booking of accomodation where general booking terms and conditions apply.
  • Entrants may submit multiple entries to a Competition.
  • No further entries to the Competition will be permitted after the closing date/time.
  • It is the entrant’s responsibility to ensure that their contact details are correct and we accept not responsibility for errors in contact details or entries not received for whatever reason.
  • Any changes to a Competition will be publicised (and where practicable notified to entrants) as soon as possible.


  • We may use software to randomly determine the winner of a Competition (“Winner”).
  • We will publish the Winner’s full name on our website and/or our official social media channels and/or pages (such as Facebook). Only Winner/s will be notified.
  • We will provide the Winner’s personal details to the Prize Giver to enable the Prize Giver to notify the Winner and facilitate the distribution of the prize to the Winner. Your personal information will only be shared in accordance with our Privacy Policy which is published on our website.
  • Managing Director, Adrianne Skye will personally notify Winners when and where their prize can be collected or where the prize will be delivered for collection by the Winner.
  • Winners will generally be notified within seven (7) days after) of the Winner being drawn/selected.
  • Competition Winners’ full names will be announced via our post on any one or more of our media platforms within 30 days of the Competition end date.
  • Our decision is final and we will not enter into any communications regarding the result.
  • Entrants may only enter in their own name. Entries must include all requested details to be eligible to win.
  • We may in our absolute discretion determine that one or more entries are invalid, including subsequently to a Winner being notified or a Winner’s name being announced where it is determined that these Terms and Conditions were breached or not otherwise complied with.
  • If for any reason the Competition is not able to conducted as planned, due to causes including but not limited to tampering, unauthorised intervention, fraud, technical failures, weather or any other causes beyond our control which corrupt or affect the administration security, fairness, integrity or proper conduct of the Competition, we reserve the right in our sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the Competition, subject to state government legislation.


  • Prizes cannot be redeemed for cash and are not transferrable or exchangeable.
  • It is a condition of accepting the Prize that the Winners agreed to comply with all the conditions of use of the Prize and Prize Giver’s requirements;
  • It is a condition of accepting the Prize that the Winners may be required to sign a legal release in a firm determined by us in our absolute discretion.
  • We will aim to distribute all prizes in the Competition and will take every reasonable effort to identify and contact an entrant selected as a winner.
  • If a person selected as the winner of the prize does not claim the prize within 72 hours or if we have made a reasonable but unsuccessful effort to identify or contact the person, the prize will be forfeited by the Winner and cash will not be awarded in lieu of the Prize. At our discretion we may substitute another person as the Winner of the unclaimed Prize using a subsequent selection.

(f) Where a Prize comprises travel or holiday:

(i)         Unless expressly stated in these terms and conditions all other expenses related to the Prizes become the responsibility of the Winners and their nominated companions. All costs associated with the Prizes which are not expressly stated in these terms and conditions to be included, become the responsibility of the Winners and their nominated companions, including but not limited to additional cost for food, beverage and transportation;

  • Once accommodation is booked and confirmed it is non-changeable. A credit card imprint or cash deposit may be required from each Winner at check-in to the chosen hotel, for incidental charges;
  • Flights leave from the designated airports only, subject to airline and flight availability and return flight must arrive to the same designated airport;
  • Travel arrangements in Australia or the destination to and from the Airport do not form part of the Prize and are the responsibility of the Winners;
  • Unless otherwise stated, the Prize does not include travel insurance, passports, visas, meals, taxes not included in the price of the ticket, ground transportation, flights, accommodation or any other costs of a personal nature. The Winners and their travelling companion (where applicable) must travel on the same flights as each other;
  • Flights and accommodation are subject to availability at the time of booking and are non-transferable and cannot be exchanged for other destinations. Any alterations to confirm flight and/or accommodation details will be at the expense of the Winners. All accommodation, flight and airport Prize elements are subject to Prize Giver and other prize suppliers booking condition and availability;
  • Air tickets are available on the regular scheduled services of the airline and are subject to seasonal embargos. Flight itinerary may have to be adjusted depending on the airline’s departure city and their current flight schedule. Once airfares are booked and confirmed the Winner cannot make any changes;
  • We make no representation as to the safety, condition or other issues that may exist at any destination. International travel advice can be obtained from various sources including government, local consular offices and the website of the Australian Department of Foreign Affairs and Trade. Compliance with any health or other government requirements is the responsibility of each Winner and companion. Prize travel is subject to airline’s General Conditions of Carriage;
  • In the event that an element of a product Prize is, for any reason cancelled, postponed or not available, that element of the Prize will be considered as forfeited and no cash alternative offer will be granted in lieu of the part of the Prize. The Winners will have no claim to the element of the Prize that is no longer available.
  • The Prizes cannot be exchanged for cash. Any part of the Prize not redeemed will be forfeited.  In the event that a Prize is not utilized before expiration, the Prize will be forfeited, and no compensation will be provided to the Prize Winners.
  • Dates and schedules of the prizes are not under our control and are subject to change. We take no responsibility for any date or schedule changes, and the Winner forfeits the prize in the event that utilisation of the prize is not possible due to changed dates.


(g)        Where the prize comprises alcohol, we encourage consumers to enjoy alcohol responsibly. Legal aged consumers are advised to consider the safe drinking levels recommended in the Australian guidelines to reduce health risks from drinking alcohol, i.e. no more than two standard drinks on any day. A full version of the Guidelines is available at http://www.nhmrc.gov.au/_files_nhmrc/file/publications/synopses/ds10-alcohol.pdf.  Participation in this Competition is subject to relevant liquor legislation in each State, Territory or Country, including responsible service of alcohol.

5               PUBLICITY

  • By entering the Competition, the Winner agrees to the use of their name, image and entry in marketing material.
  • Our Competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook or any other social media platform.

6               PRIVACY

We have adopted a Privacy Policy that you should refer to in relation to how we collect and use personal information.  Please refer to our Privacy Policy. We will only use Competition entrants’ personal information in accordance with our Privacy Policy which is published on our website.


  • All entry details remain the property of ILAVO Pty Ltd.

8               LAW AND LIABILITY

  • These Terms and Conditions are governed by and shall be construed in accordance with the laws in force in the state of South Australia.
  • It may be a condition of accepting the prize that the winner be required to sign a legal release in a form determined by ILAVO Pty Ltd or the Prize Giver in its absolute discretion.
  • We will not be liable for any circumstances in connection with the Competition which are beyond our reasonable control, including cancellation or postponement of the Competition and/or the prize, for any reason including but not limited to the COVID 19 pandemic, vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism.
  • We will not be liable for any loss or other damage (whether those other damages are referred to as direct, indirect, consequential, special or otherwise) sustained in the acceptance or use of the prize nor shall we be liable for any act or omission, negligent or otherwise.
  • If any circumstances in connection with the Competition occur which require some action by us, we may take such action as is reasonable in response as we in our absolute discretion determine.
  • We are only bound by the terms set out or referred to in these Terms and Conditions in respect of the Competition.
  • ILAVO Pty Ltd and its associated agencies and companies will take no responsibility for prizes damaged or lost in transit, or late, lost or misdirected mail (including email).
  • ILAVO Pty Ltd and its associated agencies and companies will not be liable for any misadventure, accident, injury, loss (including but not limited to consequential loss) or claim that may occur:
    • during entry to the Competition and/or the Prize draw/selection;
    • in the acceptance, participation or use of any element(s) of the prize;
    • whilst undertaking any travel won or connected with entry to the Competition;
    • any variation in prize value to that stated in these Terms and Conditions that is not due to an intentional error by us and/or our agencies and affiliates;
    • as a consequence of late, lost or misdirected mail (including email) or other issues relating to information technology, internet or mobile communications;
    • due to any change in these Terms and Conditions
  • ILAVO Pty Ltd and their associated agencies and companies assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of entries, and reserves the right to take any action that may be available, subject to state government legislation.
  • ILAVO Pty Ltd, the Prize Giver and all Competition entrants indemnify and hold harmless the social media platform on which the Competition is carried out (including but not limited to Facebook and Instagram) for any and all claims brought against ILAVO Pty Ltd or ILAVO Pty Ltd entrants as a result of SAWC carrying out the Competition.

9            PROMOTER

  • The Promoter is ILAVO Pty Ltd (ABN 37 121 512 427)
  • All entries and any copyright subsisting in the entries become and remain the property of the ILAVO Pty Ltd who may publish or cause to be published any of the entries received. ILAVO Pty Ltd is collecting your personal information for the purpose of conducting and promoting this Competition, and in particular so that we can identify and notify winners and for prize fulfilment.  We will handle your personal information in accordance with the ILAVO Pty Ltd Privacy Policy which contains information about the use and disclosure of your personal information, how you can access or change your personal information and how to contact us with any concerns or complaints. By providing your personal information to ILAVO Pty Ltd you understand and acknowledge that without limiting the operation of the Privacy Policy, ILAVO Pty Ltd may disclose a participant’s personal information to its related entities, suppliers and commercial partners and for the purpose of prize fulfilment, as well as other purposes reasonably related to your relationship with ILAVO Pty Ltd. In addition, by entering this competition, you consent to ILAVO Pty Ltd using your personal information for the purpose of ILAVO Pty Ltd and its related entities sending you information regarding our products, services, program and other competitions and initiatives. We will always provide you with the ability to opt out of these communications by notifying us as instructed at the end of each communication.

Social Media including Facebook and Instagram

Facebook Community Rules – ILAVO Pty Ltd T/A Totoka Urban Farm is not responsible and does not accept any liability for content on our social media pages.  Users are not permitted to post inappropriate content or disrespect, defame or insult others including fellow community members and employees. Ilavo Pty Ltd is not bound to reply to any comments or requests, reserving rights to moderate, hide or remove any content on our social media pages, including comments and to block any users of our social media pages, likewise we reserve right to share any content posted on our social media pages. Your information in accordance with our Privacy Policy can be found on our website under the privacy policy link located bottom of each page.


Email Subscription

Free Subscription to our regular emails. Permission given to be added to our subscriber list upon booking of Retreat and/or entering own details via our subscription page on our website. Withdrawal from this list is optional and link provided at bottom of every email.

For any questions and notices, please contact us at:

ILAVO Pty Ltd T/A Totoka Urban Farm [ABN 37 121 512 427]

EMAIL: relax@totokaurbanfarm.com


Last update: 6 March 2023

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